Question 1

Why should I book with Primo Travel instead of booking online myself?

Accepted Answer

Primo Travel is a fully accredited Australian travel agency (IATA TIDS 9620 1932) offering personalized service, expert advice, access to exclusive airfares and cruise deals, and 24/7 emergency support — protection and value that booking online cannot match.

Question 2

Do you offer flights and cruises from all Australian cities?

Accepted Answer

Yes. We book international and domestic flights from Adelaide, Perth, Melbourne, Sydney, Brisbane, Canberra, and Hobart, and cruise holidays departing from ports worldwide across all major cruise lines.

Question 3

Can you help with visas and travel documents?

Accepted Answer

Absolutely. Our Travel Documents resource guides you through passport validity requirements and provides official visa application portals by country, and our consultants can advise on the specific documents you need for your destination.

Question 4

What happens if there is an emergency while I am travelling?

Accepted Answer

Primo Travel provides 24/7 emergency support. If you need urgent assistance while travelling, call our emergency line on +61 8 8180 0619 at any time, day or night.

Question 5

Do you arrange corporate and business travel?

Accepted Answer

Yes, we provide corporate and business travel management with tailored itineraries, consolidated booking, and dedicated support for frequent travellers.

Question 6

Are your prices competitive with online booking sites?

Accepted Answer

We have access to exclusive wholesale airfares, cruise rates, and tour packages not always available to the public, and our consultants tailor options to your budget — often delivering better overall value than online booking sites.