Frequently Asked Questions

Primo Travel gives you more than a booking. We give you confidence. We do the research, compare options, protect your budget and design a trip that fits you. Online booking sites show you prices. Primo Travel shows you what's actually right for your holiday.

Not at all. In many cases it's cheaper. Primo Travel has access to: • wholesale hotel rates • consolidator airfares • cruise upgrades and bonus offers • partner-only promotions These deals are often not available to the public.

For most bookings, no. For complex or customised itineraries, a small service fee may apply, and we will always tell you upfront. You'll never be surprised by hidden costs.

Yes. Online engines show only a portion of what's available. Primo Travel has direct access to global supplier networks and exclusive rates that don't appear on public websites.

Primo Travel is your safety net. Flight cancelled. Hotel overbooked. Border issues. Weather disruptions. Instead of calling an overseas hotline or waiting on hold, you contact us and we sort it for you. You get real support from someone who knows your entire itinerary.

We book everything. • Europe • Asia • USA & Canada • Cruises • Packages • Honeymoons • Family travel • Group holidays • Solo travel • Corporate travel If it involves travel, Primo Travel can organise it.

Yes. Primo Travel assists with: • passports and visa requirements • entry forms and travel rules • travel insurance guidance • itinerary organisation • health and vaccination advice Travelling with correct documentation protects your holiday from unnecessary stress.

No. You stay in control. Primo Travel simply does the heavy lifting. You make the decisions. We handle the logistics, bookings and troubleshooting to make everything seamless.

Many cruise lines, tours and holiday packages allow staged payments. We'll outline all deposit dates, payment schedules and flexibility options so you can plan with confidence.

Absolutely. We book through accredited, trusted suppliers. No scams, no fake listings, no misleading cancellation terms. You get full transparency and professional protection.

Yes. From quick weekend escapes to multi-country itineraries, no trip is too small or too big. We handle it all.

Simply tell us: • where you want to go • when you want to travel • your budget • who's travelling • your preferred style of holiday We'll take it from there and present options tailored to you.